Troubleshooting table

The following list will help you to solve minor problems yourself. Select the relevant problem description and check and perform the steps listed under Solution in sequence until the problem is solved.

Problem

Solution

The mega macs PLUS crashes or does not function.

  • Restart the PC/tablet.
  • Restart the mega macs PLUS application.
  • Ensure that the latest software version is installed.

Communication to vehicle cannot be established.

  • Select the correct vehicle by >Engine code<.
  • Strictly follow the notes in the window with infos and instructions.
  • Check if there is sufficient voltage supply (>12 V) through the OBD plug which is connected to vehicle.

The connection between the display unit and the HG-VCI has been interrupted.

  • Ensure that Internet connection is established.
  • Ensure that the HG-VCI has voltage supply.
  • Ensure that the HG-VCI is connected via Bluetooth® to the Windows-based device on which the mega macs PLUS is used (see section Connection to the HG-VCI).