Troubleshooting table

The following list will help you to solve minor problems yourself. Select the relevant problem description and check and perform the steps listed under Solution in sequence until the problem is solved.

Problem

Solution

The mega macs X crashes or does not function.

  • Switch of and on the display medium (laptop/tablet).
  • Restart the mega macs X.
  • Perform a software update.

The mega macs X does not print.

  • Switch on the printer.
  • Ensure that the printer is online.
  • Ensure the paper feed.
  • Exactly adjust the paper feed mode (continuous or rather single sheet).
  • Check the printer configuration.
  • Correctly connect the printer cable.
  • Replace the printer cable if necessary.
  • Select another printer if necessary.

The oscilloscope indicates wrong values.

  • Plug the test lead into the MT-USB.
  • Attach the test lead correctly to the affected components of the vehicle.
  • Replace the test lead if necessary.
  • Connect the measuring channel (-) to the vehicle ground.

Communication to vehicle cannot be established.

  • Select the correct vehicle by engine code.
  • Strictly follow the notes in the window with infos and instructions.
  • Check if there is sufficient voltage supply (>12 V) through the OBD plug which is connected to vehicle.

The SDI diagnostic interface is not indicated in the web browser.

Verify that the Wi-Fi settings in the display medium (tablet/laptop) are correct.

The connection between the display unit and the mega macs X has been interrupted.

  • The display unit is connected to another Wi-Fi network. Please check the Wi-Fi settings (is the connection with the macsx-xxxx network available?).
  • An update is installed on the mega macs X. Wait until the Wi-Fi indicator lamp on the mega macs X lights up permanently green again.
  • The mega macs X has not been used for some time. The SDI needs to be loaded again with the button in the display unit.